Use this page to understand and exercise the privacy rights available to you under applicable law.

Your UK and European data-protection rights

Depending on the circumstances and applicable law, individuals may have the following rights.

The right to be informed

You have the right to clear information about how your personal data is collected and used.

The right of access

You may request confirmation of whether we process your personal data and receive a copy of relevant information.

The right to rectification

You may ask us to correct inaccurate information or complete information that is incomplete.

The right to erasure

You may ask us to delete personal data in circumstances where the legal requirements for erasure apply.

The right to restrict processing

You may ask us to limit the way information is used while a matter is investigated or in other circumstances provided by law.

The right to data portability

Where processing is based on consent or contract and carried out by automated means, you may be entitled to receive information you provided in a structured, commonly used and machine-readable format.

The right to object

You may object to processing based on legitimate interests in circumstances recognised by law. You have an absolute right to object to processing for direct-marketing purposes, including related profiling.

The right to withdraw consent

Where processing is based on consent, you may withdraw that consent at any time.

Rights relating to automated decisions

You may have rights relating to decisions based solely on automated processing that produce legal or similarly significant effects.

The right to complain

You may raise a concern with us and may also complain to the data-protection authority in your country.

In the United Kingdom, the supervisory authority is the Information Commissioner’s Office. You can also use the ICO’s complaint service.

European Economic Area residents may contact the supervisory authority in the country where they live or work, or where an alleged infringement occurred.

Direct marketing choices

Marketing emails sent by Menarlo include an unsubscribe option.

Individuals can also ask us to stop marketing by contacting:

[INSERT MARKETING OR PRIVACY EMAIL ADDRESS]

We may keep a limited suppression record after an unsubscribe request. This allows us to recognise and continue honouring the preference.

An unsubscribe from Menarlo communications does not automatically unsubscribe someone from communications sent independently by another Menarlo group company, customer, platform or partner. Those organisations should be contacted directly where they control the communication.

Exercising your rights

Privacy requests can be submitted through:

Privacy Request Form

Email: [INSERT PRIVACY EMAIL ADDRESS]

Post: [INSERT FULL LEGAL ENTITY NAME]
[INSERT REGISTERED ADDRESS]
[INSERT CITY, POSTCODE AND COUNTRY]

Please describe the right you wish to exercise and provide the information reasonably required to identify the relevant interaction or pseudonymous identifier.

We aim to respond within the period required by applicable law. More time may be available for complex or multiple requests, in which case we will explain the extension.

A request may be refused or limited where an exemption applies, where we cannot verify the request, or where we are unable to identify information connected with the requester. We will explain the reason where the law requires us to do so.

Ordinarily, no fee is charged. A reasonable fee may be applied where permitted for requests that are manifestly unfounded, excessive or repetitive.

Complaints and concerns

We take privacy concerns seriously.

Please contact our privacy team first so that we can investigate and respond:

Email: [INSERT PRIVACY EMAIL ADDRESS]

Post: [INSERT FULL LEGAL ENTITY NAME]
[INSERT REGISTERED ADDRESS]
[INSERT CITY, POSTCODE AND COUNTRY]

Individuals may also contact the relevant privacy regulator or supervisory authority. In the UK, use the ICO complaint service.

Other privacy options